I'm fairly frustrated.  I got a replacement console back from the XBox repair center last week after mine died.  It seemed to be a fairly quick, relatively painless, and reasonable procedure.  However, when Becky popped in a DVD and got a region code error, I was pretty upset. They had sent a console with the wrong region code setting.  Now, setting arguments against region coding aside, this is riduculous.  Now, I have to go through the procedure of sending the box back AGAIN, and there's no guarantee I won't have some other thing wrong with it. 

I might be less upset about this if I had been given some compensation for this stupid mistake like some complimentary Microsoft points for the marketplace (especially since I have to buy my arcade games again so my wife can play them on her account) or even a sincere apology would have been nice.  Instead, the "technician" simply read a pre-written apology to me without the slightest bit of feeling.